30 Day Money Back Guarantee
Your satisfaction is our goal! Pool Cue Depot offers a 30-day money back guarantee on any new and unused product purchased from PoolCueDepot.com. Hassle-free with no questions asked. All products must be unused and in their original packaging to receive a full refund or credit.
If you aren't satisfied with your purchase, just call us toll free at 1-800-607-1009 and we'll email you a UPS return shipping label. All you need to do is print it out and give it to your UPS driver (or drop it off at a UPS store). There's no additional cost to you for returns. Unfortunately, we cannot offer free returns to customers outside the United States at this time.
Customer Service Hours
Monday through Friday, 9 A.M. - 5 P.M. EST.
Phone: 1-800-607-1009
Fax: 1-800-607-1009
E-mail: info@poolcuedepot.com
Shipping Options
Track your shipping status here at UPS
Place your in-stock order before 4:00 pm EST Monday through Friday, and your order will be rushed out the door that same day.
Pool Cue Depot offers FREE SHIPPING on all orders over $99. This offer is for ground service to the 48 contiguous United States using UPS or USPS. We also offer express shipping option for $29.95
Tax
Pool Cue Depot collects sales tax for orders originating from the state of Connecticut. Customers placing orders from any other state or country are responsible for any taxes or tariffs that their local governments may apply.
Ordering Via our Website
- Choose an item you would like to purchase
- Click "add to cart"
- You will be prompted to login or create a new account. Creating a new account allows us to have your shipping and billing information for your order. This will also expedite your future orders.
- After logging in you can continue to shop. Your shopping cart will be viewable at the top right hand side of the website while you continue to browse
- When you are ready to checkout, simply click the checkout link and follow the simple steps to complete your order.
Order Confirmation via email
- You will receive an order confirmation once your order has been received.
- We will send you a tracking number once your order has shipped.
- If you ordered an item that is on backorder, we will email you to let you know.
Ordering via Phone
Call us direct at 1-800-607-1009
Fax your order to:
1-800-607-1009
Track Your Order
We will email you a tracking number once your product/s has been shipped. To check on the status of your order got to http://www.ups.com/WebTracking/track and enter your tracking number. If you encounter any problems call us at 1-800-607-1009.
Payment Options
We accept the following payment options: VISA, MasterCard, Discover, Check, Money Order and PayPal.
Pay by Check
You can mail us a check or money order to the address below. Please allow an additional 7-10 business days for any personal checks.
Pool Cue Depot
P.O. Box 85
Central Village, CT 06332
Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.
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